SHIPPING POLICY
Effective Date: January 1st, 2025
At Desktop Pilot, we’re excited to get your flight simulation hardware to you as quickly and safely as possible. Below, you’ll find important information about our shipping policies to ensure a smooth delivery experience.
Shipping Methods
We offer various shipping options to meet your needs, including standard and expedited shipping. The available methods will be presented at checkout, allowing you to choose the best option for your timeline..
Processing Time
All orders are processed within 1-3 business days unless otherwise noted on the site. Please note that processing times may vary during peak seasons or promotional events. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout based on the selected shipping method and your delivery location. We offer free domestic shipping on most orders (oversized items not included) and strive to offer competitive rates on expedited and international shipping options. .
Delivery Time
Delivery times depend on your location and the chosen shipping method. Generally, you can expect:.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note that the delivery times provided are estimates and may vary due to factors beyond our control, such as carrier delays, peak seasons (like Christmas), or weather conditions. Shipping times are not guaranteed by Desktop Pilot. Additionally, any fees for international or expedited shipping are non-refundable once the order has shipped.
International Shipping
We currently offer international shipping to select countries. All available shipping options will be shown after entering your shipping address during checkout. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the customer. If you have questions about international shipping, please contact our customer service team..
Issues with Delivery
If your package is lost, damaged, or you experience any issues with delivery, please contact our customer service team at support@desktoppilot.com or call 888-296-9150. We’re here to assist you and resolve any concerns as quickly as possible.
Contact Us
For any questions regarding our shipping policy or to inquire about your order, feel free to reach out to our customer service team at support@desktoppilot.com or 888-296-9150..
Thank you for choosing Desktop Pilot! We appreciate your business and look forward to getting you set up for an amazing flight simulation experience!
