RETURN POLICY
Effective Date: January 1st, 2025
At Desktop Pilot, we’re dedicated to providing you with top-quality flight simulation hardware that enhances your flying experience. Your satisfaction is our top priority, and we want you to be completely thrilled with your purchase. If for any reason you’re not, our refund policy is here to ensure a smooth resolution!
Eligibility for Refunds
We’ve made it easy for you to feel confident in your purchase:
- Timeframe: You can request a refund within 30 days of receiving your order—plenty of time to see if our product is the perfect fit for you!
- Condition: The item must be in its original packaging and in the same condition as when you received it. All accessories, manuals, and documentation must be included. A 20% restocking fee will be applied to any returns not received in their original condition.
- Proof of Purchase: A valid receipt or proof of purchase is needed to process your refund.
Non-Refundable Items
To keep everything transparent, here’s what isn’t eligible for a refund:
- Products that have been used or show signs of wear.
- Software or digital downloads once activated.
- Customized or special order items.
- Full simulator packages.
Easy Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our friendly customer service team at support@desktoppilot.com or 888-296-9150 to request a return authorization. We’re here to assist you every step of the way!
- Pack the Item: Securely pack the item in its original packaging to prevent any damage during return shipping.
- Label the Package: Include your return authorization number on the package. While return shipping costs are your responsibility, we’ll take care of any returns by sending a prepaid shipping label due to defects or errors on our part.
Return Address:
Desktop Pilot, 1639 Bradley Park Drive, Suite 500, Columbus, GA 31904
- Ship the Item: Use a trackable shipping service or purchase shipping insurance to ensure your returned item arrives safely.
Processing Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, we’ll process your refund back to your original payment method within 5-7 business days.
Exchanges Made Simple
If you’re looking to exchange your item for a different model or product, just follow the return process above. Once we receive your return, you can place a new order for the item you desire.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately. We’ll provide you with clear instructions for returning the item and ensure you receive a replacement or full refund without any hassle.
We’re Here for You!
For any questions regarding our refund policy or to initiate a return, please don’t hesitate to reach out to our dedicated customer service team at support@desktoppilot.com or 888-296-9150.
Thank you for choosing Desktop Pilot! We truly appreciate your business and are excited to support your flight simulation journey. Your satisfaction is our mission, and we’re here to ensure your experience is exceptional every step of the way!
