RETURN POLICY
Returns
Our return policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be in its original condition and packaging, and you must have proof of purchase, such as a receipt or order confirmation. Please do not send your purchase back to the manufacturer. Simply return your item to the following address for a full refund:
Desktop Pilot
1639 Bradley Park Dr Ste 500
Columbus, GA 31904
*Please note that there are certain situations where only partial refunds are granted or you may be ineligible for a refund. These include:
– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for your return to be processed. Refund processing times may vary depending on your payment method and the financial institution you bank with.
Late or missing refunds (if applicable)
If you have not received your refund within the expected time frame, we suggest reaching out to your financial institution or credit card company to inquire about the status of your refund, as there may be a processing time before your refund is officially posted. If you’ve contacted them and still haven’t received your refund, please contact us at sales@desktoppilot.com for assistance.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@desktoppilot.com and we will get in touch with you as soon as possible.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.
Shipping
If you are returning a Desktop Pilot product due to a defect or an error in the order, kindly follow these simple steps:
1. Contact our customer support team at sales@desktoppilot.com to initiate the return process.
2. Ship the faulty/wrong item to us using the prepaid shipping label that we will email to you.
3. Upon receiving the returned item, we will expedite the shipment of your replacement product. Keep in mind that the time it takes for your replacement product to reach you will vary based on your location.
Our goal is to make the process as smooth and hassle-free as possible for you. If you have any questions or need further assistance, don’t hesitate to reach out to our dedicated support team.
Should you wish to return an item that is not defective or if you simply changed your mind, please be aware that you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for items with a value exceeding $75. Otherwise, we cannot guarantee that we will receive your returned item.
Thank you for choosing Desktop Pilot!
